Welcome to the September edition of Endeavoring!

This month's edition features some exciting news, detailing current happenings in the office, as well as future plans for Endeavor. First, a press release in the Company News section reveals plans to acquire companies that will enable Endeavor to further diversify the service offerings available for current and prospective customers. This big news represents the next phase in Endeavor's monumental growth. Also, be sure to check out the Company Spotlight, which highlights the reorganization currently underway within Endeavor's Project Management Office and the creation of the Solutions Design team.

Also, there is still time to register for ISC Solutions, taking place November 2-3 at the Jacob K. Javits Convention Center in New York, NY. The Endeavor team will be exhibiting at booth 1468, so please stop by if you're in town! To register and learn more about ISC Solutions, follow the link posted in our Upcoming Events section.

We hope you enjoy this month's edition. See you next month!

Your Team at Endeavor
editor@endeavortelecom.com

ENDEAVOR ANNOUNCES ACTIVE INITIATIVE TO STRATEGICALLY ACQUIRE OTHER COMPANIES

Endeavor, the Truck Roll Company for carriers, service providers, systems integrators, VARs, and equipment manufacturers, today announced its active interest and intent in making strategic acquisitions of companies that will further diversify their service offerings. Read the Rest

The team here at Endeavoring is taking the opportunity to share some exciting news in this month's Company Spotlight. As the company has grown over the years, one thing has remained constant: Endeavor and its management team have consistently adapted in order to meet the changing needs of its customers. Recently, a few key departments underwent strategic restructuring to increase the level of operational efficiency, to enhance attention and service to customers and the Field Engineers (FEs), and to also provide potential promotion paths for Endeavor staff.

The Project Management Office (PMO) - which is responsible for overseeing the interaction between Endeavor's operations departments and serving as the liaison during the implementation and ongoing management of new customer engagements - is being restructured to form three unique groups. As Endeavor has taken on increasingly complex deployments and diversified the types of customers and verticals serviced, three divergent models have emerged, necessitating the reorganization of the PMO.

The first of the new PMO groups is Strategic Integration Accounts and is focused on the design and implementation of project-based accounts, many of which require intensive resource planning, logistics support, and frequent customer touch points. The second, Strategic Security Accounts, is entirely dedicated to managing the unique complexities of Endeavor's rapidly growing business within the security industry. Premier Accounts is focused on retrenching with Endeavor's bread-and-butter relationships and ensuring renewed focus on more traditional rollouts for production-based customers, whose deployments typically consist of multi-site enterprise end-users with repeatable, "cookie cutter" scopes of work. This reorganization will allow the two Strategic Account groups to provide a high level of focus on more elaborate deployments while Premier Accounts can get "back to basics" in their efforts to implement smooth-running and successful rollouts for production-based customers.

Another aspect of the PMO reorganization involves the creation of multiple tiers defining staff experience levels and individual responsibilities. Two levels of Project Coordinators will support the Project Managers (PMs). Entry level Coordinators, PCIs, will provide direct assistance to PMs in the running of daily deployment activities, while senior Coordinators, PCIIs, will provide direct support to customers. Project Managers will be divided into three tiers and designated as PM I, PM II, or PM III. First level PMs will typically hold at least 4 years of relevant professional experience and focus on the implementation of customer projects within Endeavor operations. The PM II role requires at least 5 years of experience and involves limited customer project definition in addition to implementation duties. Finally, PM III associates will hold PMP Certifications, have over 7 years of experience, and define processes for new and complex customer deployments. Beyond the PM III level, there are Program Manager & Senior Program Manager roles which have P&L responsibility within business units. This multi-tiered approach meets two critical company needs: further enhancing the effectiveness of the support received by customers and providing a clear promotion path for top performing staff members.

The creation of the Solutions Design Group is another initiative in Endeavor's reorganization efforts. Solutions Design collaborates with Sales in the development of pricing, proposals, and requirements during the onboarding of new customers and projects. With an intensive concentration on ensuring that Endeavor Operations is well-prepared to successfully execute new deployments, the entire Solutions Design organization is currently reporting directly to Justin R. McLain, Endeavor's CEO. McLain and team are implementing a rigorous standard for vetting potential projections prior to the handoff to Operations.

Finally, Endeavor has partnered with a redundant contact center based out of upstate New York. Members of this team have received extensive training onsite at the Endeavor TAC and ongoing management oversight in NY, as they take calls during peak times to reduce hold times and ensure prompt attention to FEs onsite. This group operates in parallel to Endeavor's full TAC staff and functions between the peak hours of 11am and 8:30pm EDT, Monday through Friday. Their presence and ability to "hot-swap" with the Endeavor TAC also ensures redundancy as part of the company's disaster recovery plan, should Endeavor's Atlanta-based TAC ever be compromised.

So what do all of these changes mean? For customers, the new PMO structure and Solutions Design Group bring a high level of expertise and oversight to the table as they define and execute critical deployments. FEs will also benefit from the diligence these groups will employ in the design of new projects, which will be accompanied by enhanced dispatch documentation and training tools. The addition of the New York-based contact center will reduce hold times experienced by FEs onsite needing support, alleviate the burden for Endeavor Service Delivery representatives during peak times, and provide an active real time disaster recovery solution. The Endeavor staff is enthusiastic about these changes as well since the growth of the company not only provides multiple potential promotion paths, but will also get us to the next level in our mission: providing the best-in-class service to customers and a productive, efficient work environment for our valued Field Engineers.

ISC Solutions
November 2-3, 2011
Jacob K. Javits Convention Center; New York, NY; Booth 1468
Click here to register for the show!