Hello from Endeavor!

Endeavor is proud to announce this month the addition of 2 new members of the executive management team: Keith Berger, who has been appointed Senior Vice President of Operations, and Chris Lewis, who has joined Endeavor as Vice President of Finance. Be sure to check out the full announcement featured in this month's Company News section.

As the company prepares for the holidays - which typically brings a slight lull in dispatch volume due to many retail customers putting installation deployments on hold until the new year - Keith, Chris, and the rest of the Endeavor management team will aggressively examine company processes and look to streamline them to optimize efficiency, quality, and customer satisfaction. For more details regarding this initiative, be sure to check out the Company Spotlight.

Enjoy! See ya next month!

Your Team at Endeavor Telecom
editor@endeavortelecom.com

ENDEAVOR TELECOM EXPANDS EXECUTIVE MANAGEMENT TEAM

Endeavor Telecom is pleased to announce the appointment of two new members to the executive management team who will oversee Endeavor's operations and administrative organizations and will focus on the continuous improvement of company processes and efficiency across all departments. Read the Rest

Endeavor's CEO, Justin McLain, recently shared his opinion on Carrier Consolidation's Impact on the Agent Channel with Phone+ Magazine.
Click here to read more!

The holiday retail season, which starts in November and continues through January, is upon us. While retail businesses hurry to prepare for the inevitable holiday rush, companies who provide telecommunications and information technology services to these businesses - a significant portion of Endeavor's customer base - experience an installation slow period as deployments are put on hold until after the New Year.

Endeavor Telecom prides itself on making valuable use of this slower period each year, utilizing extra bandwidth for fine tuning and enhancements that will increase customer satisfaction and efficiency. This year's retooling plan is especially important, as the company will use the 2010 holiday season to carefully examine company processes and implement improvements in areas that will have a meaningful impact for customers as well as for Endeavor field engineers, staff, and vendors.

The additions of Keith Berger, Senior Vice President of Operations, and Chris Lewis, Vice President of Finance, will be instrumental during this initiative. Enhancing Endeavor's executive management team ensures a high level review from seasoned experts as the company aggressively works toward streamlining processes and improving operational and administrative efficiency.

During the holiday months Keith, Chris, and the rest of the Endeavor management team will be closely looking at all company processes across the board in an effort to determine which aspects can be streamlined, where efficiencies can be gained, and where quality can be improved. Everything from the handling of customer escalations, to scheduling turnaround, to the FE log-on/log-off procedures, will be analyzed and reviewed and enhanced where needed most. Endeavor also plans to actively reach out to customers during the holiday months to solicit feedback regarding their experience in order to determine additional areas on which to focus during this initiative.

One of the specific areas that will be examined during this period is the restructuring of Endeavor's Account Management team into a formal Project Management organization. To meet the demands of its customer base and the increasing volume and complexity of new deployments, Endeavor is currently in the process of forming a tiered organization consisting of Project Managers and Project Coordinators, who will work in conjunction with Account Management to ensure the success of customer engagements and implement key initiatives across the account base utilizing a classic PMI approach.

The process improvements will not only impact customers, but Endeavor is making it a major point to improve the experience for both Endeavor employees and its team of 9,000+ Field Engineers (FEs). There are several areas that will be looked at from an FE's perspective, in particular the streamlining of administrative tasks required of technicians, the aggressive reduction of both customer and internal hold times during peak periods, and better scoping of the actual work completed onsite for each field dispatch. In short, Endeavor is working toward freeing up and focusing FEs on what they do best - representing Endeavor's customers onsite to their End Users throughout North America as top notch technical professionals.

The team is excited about rolling their sleeves up and making major process improvements across the board. Even though there may be a slight lull in volume the field sees this November and December, the Endeavor HQ will be working double-time amidst the holiday festivities.

NRF 100th Annual Convention and Expo
January 10-11, 2011
Jacob K. Javits Convention Center; New York, NY; Booth 129
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