Welcome to a special edition of Endeavoring!

This month's edition is largely focused on the people who work tirelessly day in and day out to ensure dispatches are completed with high quality workmanship and that Endeavor customers receive a high level customer service - the Endeavor Field Engineers. Perhaps the company's most valued asset, Endeavor's direct technicians and team of over 9,000+ individually managed subcontractors are what make the company so special, as they provide customers with a highly qualified field force across all of North America.

As you will read in this month's edition, the company has enacted several new programs as a means of improving the internal service experience of its technicians that will increase the ease and efficiency through which they perform the routine tasks required to work for Endeavor. There have also been some fun and interesting activities for employees as well. While many companies are having to reduce staff and cut benefits, Endeavor is focused not only on continuing its growth but also on making the company a great place to work for both its inside and outside team members.

We hope you enjoy this month's edition and that next time you speak to an Endeavor Field Engineer or staffer who went above and beyond the call of duty, that you'll thank him for his efforts and let us know how he did! Also, for those of you anxiously awaiting the result of our "Trick Our Truck" contest, stay tuned, we reveal the finalists next month.

Your Team at Endeavor Telecom
editor@endeavortelecom.com

Endeavor's record-breaking April has been the buzz on numerous industry websites. TMC's article, "Endeavor Owes Record Growth to Revamped Customer Benefits", explored some of the reasons behind this recent performance, while Phone+ took a more succinct approach with their article, "Endeavor Telecom: April 2009 Rocked."

ENDEAVOR TELECOM ANNOUNCES PARTNERSHIP WITH TECHINSURANCE TO PROVIDE HIGH QUALITY LOW COST SUBCONTRACTOR INSURANCE

Endeavor Telecom announced it has partnered with TechInsuance as part of its new contractor support initiative in order to provide its team of 9,000+ individually managed field engineers with easy access to affordable and comprehensive insurance coverage.
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ENDEAVOR TELECOM ROLLS OUT ONLINE INVOICING AS PART OF CONTRACTOR SUPPORT INITIATIVE

Endeavor Telecom announced that online invoicing is now available for subcontractors via its online system the Endeavor Service Portal (ESP).
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ENDEAVOR TELECOM ANNOUNCES CONTRACTOR SUPPORT INITIATIVE TO ENHANCE EXPERIENCE FOR SUBCONTRACTED FIELD ENGINEERS

Endeavor Telecom announced the Contractor Support Initiative, which is an amalgamation of several recent and forthcoming programs enacted to increase the efficiency with which Field Engineers perform installation and maintenance dispatches for Endeavor.
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Much of the focus of this June has been to center on Endeavor's internal culture and kick off a Contractor Support Initiative to make life easier for its field force of 9,000+ individually managed outside subcontractors. With the growth experienced so far this year, much hard work and sacrifice has been made by Endeavor staff and vendors. The new programs that are part of the initiative serve not only as a needed enhancement to the service relationship with the contractors but also to increase the ease and efficiency with which they perform dispatches for Endeavor.

One aspect of the support initiative is the new capability for Endeavor subcontracted technicians to submit their invoices online via ESP (Endeavor Service Portal), which will allow them go to one place for downloading work orders, checking their upcoming schedule, and now to submit invoices for payment as well. This added convenience will eliminate postage and materials costs for technicians who no longer have to submit paper invoices in the mail and will also provide instant confirmation of invoice receipt and reduce lead times for payment.

Another way in which Endeavor has reduced added expenses is through its partnership with TechInsurance, who specializes in providing affordable and comprehensive insurance coverage to individuals and companies in IT related industries. Endeavor subcontractors, who are required to hold general liability insurance to perform dispatches for the company, will be able to acquire the needed coverage for as low as $30/month from TechInsurance. This will keep them safe onsite and provide peace of mind to their families without breaking the bank.

Endeavor has also partnered with AT&T and Verizon, allowing technicians who have either as their mobile phone provider to call into TAC free of cost. Special plans are available from T-mobile, Alltel, and MetroPCS which allow for free calling to Endeavor as well. Since technicians call into TAC frequently for logging in, closing dispatches, and scheduling, this has proven to be a source of substantial cost savings. Another initiative has been the upgrading of the Endeavor Training Center, an online tool which provides ongoing training in the latest technologies and special projects to continuously expand the knowledge base of Endeavor Field Engineers.

In addition to the initiatives that have been enacted to improve the contractor experience, Endeavor has also recently put on some fun activities around the office to show appreciation for the staff. An ice cream social was held where staffers were able to take a break during the day and enjoy cool treats and fun conversation with their peers, sprinkles included. The company also held a Summer Appreciation Party where staff was treated to drinks and tapas in a cozy setting on a warm summer evening.

Finally, a contest was recently held where staffers anonymously submitted baby photos to be displayed in the staff common room and Endeavor staffers guessed which picture went with which teammate. While the only prize offered was bragging rights, this was plenty for contest winner Ernest Hatfield, Endeavor's Director of Customer Care, who hasn't let his peers forget the astuteness required for the victory.

All in all, the programs and events going on at Endeavor say one thing, that the company is dedicated to its customers and the people who serve them, its contractors and employees. At a time when many companies are cutting staff and reducing benefits due to less than stellar economic conditions, Endeavor is focused not only on its continued growth and implementing new processes to meet the increasing volume but also on the individuals who work so hard day in and day out. The efforts of those individuals have led to the company's success. Without the committed team working together for a common goal - providing the highest level of service to Endeavor's customers and their end-users - Endeavor would not be where it is today, established as The Telecom Truck Roll Company, the telecom industry's leading provider of white label field services.

Trick Our Truck Registration Deadline is TODAY!
Click here to receive your very own squishy truck, then trick it out, and have the chance to win some great prizes!
All entries are due by July 20th 2009 at 11:59pm EDT.

Retail Now 2009 Convention & Expo
July 11-16, 2009
Mandalay Bay Resort & Casino; Las Vegas, NV
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VON Conference & Expo
September 21-23, 2009
Miami Beach Convention Center; Miami, FL; Booth 1214
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Channel Partners Conference & Expo
September 23-25, 2009
Miami Beach Convention Center; Miami, FL; Booth 3025
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