Greetings from Endeavoring!

It's that time of year again! Fall is upon us, and that means the start of trade show season! First up is Channel Partners, taking place August 18-20 in Boston. Please see the "Upcoming Events" section below for further details, including links to register for the show and other future events.

We wanted to take this opportunity to thank those of you who have submitted entries for Endeavor's "Trick our Truck" contest, announced in last month's edition. July 31, 2008 is the last day to sign-up and request a truck, but you can submit your pictures through August 15, 2008. After that date, submissions will be reviewed, and winners will be announced in a future issue of Endeavoring. Please click here for full contest details.

We hope you enjoy this month's edition of Endeavoring. In it, you'll find (as always) the latest news and brightest stars at Endeavor. Until next time!

Best Regards,

Your Team at Endeavor Telecom
editor@endeavortelecom.com

Endeavor Telecom CEO Justin McLain to Present Conference Session at INTERNET TELEPHONY® Conference & EXPO West 2008

Justin McLain will once again be speaking at IT Expo West, in Los Angeles, on September 18, 2008. Check out the press release for more details! 
For full details click here.

As Endeavor's customer base continues to grow and diversify, so must the day-to-day operations evolve in order to meet the changing needs of this customer base and their growing portfolio of core technologies and service offerings. In light of this ongoing growth, several exciting changes have been implemented at The Endeavor TAC, which will enhance the level of service experienced by customers and end-users alike.

One major change that has made an immediate impact in ensuring prompt response time to urgent scheduling requests is the new urgency-based tasking system implemented within Endeavor's Service Provisioning department, utilizing automation in Endeavor Service Portal (ESP). This new tasking system automatically prioritizes the importance of scheduling-related tasks by taking into account the dispatch type, urgency level, target schedule interval, and a variety other factors ranging from SLAs to geography and assigning it accordingly to an available area resource for confirmation.

The tasking system will not only ensure that urgent dispatches, such as trouble tickets or maintenance requests, receive a higher priority rating, but it also will provide a scalable solution to maximize the effectiveness of larger scale rollouts whether it be 500 sites or 15,000.

In addition to new processes, so too has TAC witnessed an influx of new faces. In anticipation of continued growth through the end of 2008, the Service Provisioning and Service Delivery departments are expanding. New hires receive an extensive training regimen covering Endeavor 101, advanced ESP functions, customer-specific requirements and onsite QA standards, and the high level of customer service techniques Endeavor's customers have come to expect from The Telecom Truck Roll Company.

Finally, to meet the increasing customer demand to utilize Endeavor's Order Fulfillment Logistics service, several renovations have been made in the TAC fulfillment center which will optimize the logistics operation. The highlight of these renovations is an enhanced production line that will maximize productivity in the staging, configuring, kitting, packaging, and shipping of outbound CPE.

Endeavor's CEO, Justin McLain, has the following to say about Endeavor's recent upgrades: "Endeavor's unique wholesale partnerships with its customer base create a constant need to continually improve operational efficiency, increase quality, and enhance service in order to make our customers more competitive. Additionally, Endeavor's remarkable growth demands that we review our method of operation so that we can execute our business with the maximum sustained profit while still providing increased value to our customers in a scalable manner. As expected, there are necessary revisions to organization and procedures to assure that the assumptions and models created in the academic phase of planning are recalibrated appropriately in the real world. Over the past few weeks, I have been especially grateful for the feedback our customers, employees, and vendors have provided as we have 'endeavored to get it perfect' – always our primary aim. Over the next few weeks, the beneficiaries of Endeavors services as well as those who compose them will enjoy the improvements resulting from our efforts."

The expansion of the fulfillment operation, along with recently added staff members and the new provisioning tasking system are all indicative of one thing – Endeavor is on the move, growing and evolving to meet increasing volume and expanding service offerings of its constantly diversifying account base. Stay tuned Endeavoring readers, because as Endeavor continues to do what it does best – helping its customers streamline their operations as the company of choice for outsourced professional services – more frequent news of additional programs and operational enhancements are sure to be forthcoming in the near future.

Channel Partners Conference & Expo, Booth 1010
August 18-20, 2008
Seaport Hotel & World Trade Center; Boston, MA
Click here to register for the show

IT Expo West 2008
September 16-18, 2008
Los Angeles Convention Center; Los Angeles, CA
Click here to register for the show

Comptel Plus
October 5-8, 2008
Orlando World Center Marriott; Orlando, FL
Click here to register for the show