January 2008
 

Happy New Year to all our readers, and welcome to the January edition of Endeavoring! We sincerely hope your holidays were pleasant and relaxing and that your new year is filled with success and prosperity.

At Endeavor, our year is off to a fast start with great business opportunities, a brisk pace, and a power-packed trade show season (see below).  In addition to our regular lineup of news and events, this edition features an insightful look ahead to 2008, courtesy of Endeavor CEO, Justin McLain.

We’d like the opportunity to meet up with all our readers in the weeks ahead. We hope you’ll take advantage of our cross-country trade show calendar this Spring and set up a time for us to catch up.

Thanks again for all your support and cooperation; we hope you enjoy this edition of Endeavoring.

Best Regards,

Your Team at Endeavor Telecom

editor@endeavortelecom.com

ENDEAVOR TELECOM'S ATLANTA-BASED EMPLOYEES COLLECT 1,400 MEALS IN FOOD DRIVE FOR ATLANTA COMMUNITY FOOD BANK

Atlanta, GA, January 14, 2008 - Atlanta-based Endeavor Telecom, The Telecom Truck Roll Company of Choice for carriers, service providers, VARs, and equipment manufacturers, today announced that its Atlanta headquarters' employees have collected 2,731 pounds of food items in the company's December food drive and have donated the proceeds to the Atlanta Community Food Bank (ACFB). Endeavor employees' efforts and contributions will supply 1,400 meals to low-income Georgians through ACFB's network of more than 800 nonprofit partner agencies throughout Atlanta and North Georgia.

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WHEN OUTSOURCING YOUR FIELD FORCE MAKES SENSE

Business Solutions Magazine
January 2008

For VARs and service providers interested in adding new services or expanding into new territories, staffing up and training their field organizations is a key priority. But those tasks can take time and drain considerable resources. When opportunities arise, time-to-market is key. Outsourcing field services may provide an ideal solution to address such opportunities. The following Q&A with Justin McLain, CEO of Endeavor Telecom, discusses some of the conditions that might be best served by outsourcing field services in the telecommunications industry.

Q. Which field service tasks can most easily be outsourced?

A.We think the best types of outsourced installation and maintenance tasks are those that are easily repeatable ones that can be executed hundreds or thousands of times. These types of tasks provide clear expectations and predictable deliverables, which are associated with scaling a project to many, if not all, of an end user’s locations. Classic examples include extending demarcation points (i.e. the location where a telecommunications provider’s network ends and a private network begins) on new circuits, connecting premise equipment to inside wiring, installing POS (point of sale) and kiosk-based equipment, and installing VPNs and other managed services. Other examples include services like installing T1 and xDSL lines (for dedicated Internet access), voice and data circuits, VPNs (virtual private networks), SIP (session initiation protocol) trunking, and hosted PBX (private branch exchange) offerings. These types of tasks can be easily defined in a statement of work and charged at a flat installation rate, regardless of the geographic location.

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REMINDER - ENDEAVOR TELECOM CEO JUSTIN MCLAIN TO PRESENT AT IT EXPO EXPO EAST 2008

McLain to Share Insights and Observations Regarding the State of the Service Provider Industry, as Gleaned from Thousands of Enterprise IT Installations

Atlanta, GA, December 19, 2007 – Endeavor, The Telecom Truck Roll Company of Choice for carriers, service providers, VARs, and equipment manufacturers, today announced that Justin McLain has accepted an invitation to participate in the “Service Provider Industry Round Table,” at TMC’s INTERNET TELEPHONY Conference & EXPO East 2008 on Thursday, January 24th at the Miami Beach Convention Center in Miami, Florida.

The INTERNET TELEPHONY Conference & EXPO is among the world’s leading IP Communications events.  Last year’s event held in South Florida in January attracted thousands of buyers and sellers of IP communications products and services, and the upcoming show in January represents the seventeenth INTERNET TELEPHONY event.

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ENDEAVOR'S KICKOFF OF 2008
 
Endeavor’s goals and focus for 2008 were made clear on the evening of Saturday, January 12th, when Endeavor held its annual kickoff party to celebrate a highly successful 2007 and look forward to a stellar 2008 with food, drinks, dancing, and camaraderie.  
 
During the internal state-of-the-Endeavor-union address, CEO Justin McLain spoke candidly with the Endeavor team, reflecting on the successes of ’07 while outlining three key goals for ’08. The first of these initiatives is the diversification of Endeavor’s client base. In order to accomplish this, the sales and account management teams will look to bring on new accounts whose specialties lie outside the telecom industry. Expanding into new industries such as security/ alarm systems, point-of-sales deployment, and digital display/signage technologies will not only increase revenue but will also perpetuate the company’s reputation as the leading provider of outsourced professional services.
 
The next goal described for 2008 involves enhancing the efficiency, scalability, and automation of company operations. During its ascension to the top of the industry as “The Telecom Truck Roll Company of Choice” Endeavor has utilized efficient operations to streamline processes internally and for our customers. As the company continues the exponential growth it experienced in 2007, automation and scalability become paramount to guarantee continued successes. Through various initiatives – such as the further automation of processes via the Endeavor Service Portal (ESP) and a focus of operations management on staff development – the company’s operations will continue to evolve through 2008.
 
The final goal issued was to strengthen Endeavor’s management infrastructure by providing more opportunities for internal advancement as well as the intent to hire seasoned industry veterans from outside of the company. As the growth trend of 2007 continues into the new year, an expanded management team will be required to execute the CEO’s initiatives, so top performing staff members may be looked upon to fill the needs of new opportunities that may arise for this reason.  As Endeavor continues to develop its highly capable team of associates, it looks forward to the influence and mentorship of the outside talent that will augment its senior ranks.
 
This discussion of advancement opportunities smoothly led to the recognition of those staff members who had been recently promoted or moved to new positions. Endeavor’s recent growth was evidenced by the fact that the announcing just the past four or so months of recent promotions and new hires took nearly twenty minutes followed by an enduring applause. In the grand finale, awards were presented for a select few top performers whose contribution to the company went above and beyond the call of duty. Each winner received a shiny trophy for their desks as well as a substantial cash award with the taxes paid in full by the company. Then, it was finally time for drinks, delicacies, and dancing.  
 
Overall the party was a smashing success, not only due to the funky dance moves or mounds of gourmet treats. Despite the fun times and savory refreshments, there was a tangible feeling of nostalgic pride for the year that was and focused excitement for the year to come. The aspirations for 2008 set forth by the Executive team were not perceived by the staff as a monotone preamble to the open bar but rather a challenge to each member of the Endeavor team to step it up and take ownership in making a successful 2008 – a challenge taken very seriously by each attentive listener.   

INTERNET TELEPHONY Conference & EXPO EAST 2008, Miami Beach
Justin McLain, CEO of Endeavor Telecom will be speaking:
January 24, 2008, 2:15-4:00pm
Track: Service Provider, Topic: “Service Provider Industry Round Table”
Click here for Free Expo Pass

Comptel Plus Spring 2008 Convention + Expo
February 24-27, 2008
Gaylord Opryland, Nashville, TN
Click here to request a meeting

Channel Partners Conference & Expo
March 10-12, 2008
Rio All Suites Casino, Las Vegas, Booth #1111
Click here to request a meeting
Click here for Free Expo Pass
(Enter VENDOR as the promo code)

Spring VON Conference & Expo
March 17-20, 2008
McEnery Convention Center, San Jose, CA, Booth #637
Click here to request a meeting
Click here for Free Expo Pass

KioskCom and The Digital Signage Show
April 16-17, 2008
Mandalay Bay Convention Center, Las Vegas, NV
Click here to request a meeting
Click here for Free Expo Pass

Interop Las Vegas
April 27 – May 2 2008
Mandalay Bay Convention Center, Las Vegas, NV
Click here to request a meeting
Click here for Free Expo Pass

 


Staff Member of the Month

Field Engineer of the Month

Company News

Company Spotlight

Upcoming Events

 

John from Atlanta

John, a member of Endeavor's Service Provisioning group, has been selected as staffer of the month for his high level of organization, accuracy, and attention to detail. John is very effective in helping ensure that Endeavor's Field Engineers arrive at their sites within the scheduled windows and notifying customers and End Users quickly on the rare occasion that any problems arise. John is originally from Amarillo, Texas, grew up in Lakeland, Florida, and has a degree in Business Management from Georgia Tech. When John isn't busy scheduling calls in the TAC, he enjoys playing video games and tennis, watching Anime and movies, and spending time with his family and friends.

Randy from Houston

Randy is an Endeavor Field Engineer in the metropolitan Houston, Texas area and has been with Endeavor for over a year. He was chosen as Field Engineer of the month for his reliability and professional attitude. Randy willingly takes challenging sites and completes them with accuracy, consistently going the extra mile for Endeavor's customers. Randy is originally from Nicollet, Minnesota and has been in business for himself for over ten years. He married his college sweetheart and they have three children. In his spare time, Randy enjoys cycling and regularly participates in long-distance fundraising rides, in addition to learning about all things automotive, technology and computer-related.
 

 
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