Hello, and welcome to the July edition of Endeavoring – the monthly newsletter from Endeavor Telecom.

In our last edition, we included a Company Spotlight on the Technical Access Center (TAC), highlighting the great work happening there and that organization’s commitment to unrivaled customer satisfaction and support. This month, we’ve included an overview of Endeavor’s Management Training Program, highlighting its impact on employee loyalty and ultimately its role in customer retention.

This edition also references the latest company news, including an announcement that Endeavor is aggressively moving forward with plans to double our sales force in the coming months. You’ll also find a nice story about Endeavor that was published recently in one of the local newspapers.

Keep those newsletter ideas and comments coming in to editor@endeavortelecom.com, and we sincerely hope everyone is having a safe and enjoyable summer.

ENDEAVOR TELECOM TO DOUBLE ITS SALES FORCE

July 2, 2007 - Endeavor Telecom, The Telecom Truck Roll Company of Choice for carriers, service providers, VARs, and equipment manufacturers, today announced aggressive plans to double the size of its outside sales and account management team over the next few months. As the leading provider of wholesale, private-label installation and support services to the telecommunications industry, Endeavor's dramatic growth and expanding market opportunities have created the need to dramatically increase the company's sales force.

Endeavor's wholesale professional services are made available to help carriers, service providers, systems integrators, VARs, and telecom equipment manufacturers deliver services to their customers. Services include the installation and repair of telecommunications equipment and premise cabling throughout the U.S., Canada, and Mexico, configuration, staging, and shipping of networking equipment, and 24x7 Tier I/II technical support.

Click here to read the full press release

IN THE DOJO: ENDEAVOR'S MANAGEMENT TRAINING PROGRAM

Endeavor has developed its own innovative, unconventional way of performing what many consider a traditional business function – field service operations. Therefore, it should come as no surprise that Endeavor has also created its own innovative, unconventional approach to developing its people – Endeavor Ninja Training (a.k.a. “The Program”).

In an industry where there is no core curriculum in colleges and where the “industry veterans” perform field service much like they did twenty years ago, it makes sense that an industry pioneer like Endeavor would choose to mentor and develop professionals in-house rather than recruit from the dojo down the street.    

Many entrants to The Program come from liberal arts backgrounds and are graduated from leading four-year schools. Endeavor Jujitsu – its tactical approach to business – is taught in-house. Endeavor’s evolved “best practices” and techniques (such as Throwing the Seven Kinds of Service Smoke and Muy-Thai Clinch Responsiveness) are passed from seniors to juniors in a formal mentoring program. This approach assures that young management talent develop the Endeavor way while not infecting the company culture with any bad habits learned at previous dojos.

The Program is founded on a commitment to promote from within whenever possible. Endeavor works hard to fill junior-level positions with recent graduates or early-stage professionals, and then invests in them through technical training, management training, job rotations, goal setting, and more.  Most importantly, staffers have the opportunity to assimilate the company processes and culture – all focused on ensuring the highest levels of service and support. While most firms are quick to recruit outside talent when vacancies arise, Endeavor believes in upward mobility for loyal staff who espouse the company’s culture of customer service, support, and creative thinking.

According to Ernest Hatfield, Service Provisioning Manager for Endeavor, “The Program is all about positive reinforcement and positive role models. It’s designed to train and develop great employees, reward and promote them when possible, and leverage them as role models to help develop new employees. It’s a system that truly benefits our staff and customers because it helps ensure that the managers who are making the tactical decisions day-in and day-out, understand (from their early days as ‘grasshoppers’) the need to continually evolve professionally and consistently raise the bar in setting higher standards in customer satisfaction.”

ATLANTA BUSINESS CHRONICLE: ENDEAVOR EXPANDING

Atlanta-based Endeavor Telecom Inc. plans to substantially increase its sales force.

Endeavor Telecom plans to hire 30 inside and outside salespeople by year's end -- a move that will double the company's sales force, says CEO Justin McLain, who was named chief executive in June.

He says the expansion is due to the five-year-old company adapting to a changing telecom market.

Endeavor Telecom has historically offered installation services for companies such as AT&T Inc. and Vonage Holdings Corp. (NYSE: VG).

As recently as 2006, most companies maintained separate networks for phone systems and e-mail accounts, and they purchased those services from a handful of suppliers such as AT&T.

Today, McLain says, the rise of Internet telephone communications and the growth of converged networks has ushered in new applications such as ambient music and networked point-of-sale transactions, causing increased demand for integration -- and new business opportunities for companies such as Endeavor Telecom.

Look for Endeavor Telecom at the following Industry Events:
 
IT Expo West, September 10-12, in Los Angeles, CA, Booth # 437
Channel Partners, September 26-28, in Secaucus, NJ, Booth # 321
COMPTEL, October 7-10, in Dallas, TX , Booth # 726
Fall VON, October 29-November 1, in Boston, MA, Booth # 1062