ENDEAVOR TELECOM AND POLYCOM TEAM TO EXTEND NATIONWIDE VOIP INSTALLATION SERVICE
Service Providers Will Enhance Profitability, Differentiation and Customer Satisfaction as a Result of New Nationwide Professional Implementation Services
October 31, 2007 - Endeavor, the leading provider of private label wholesale professional services, and Polycom (NASDAQ: PLCM), the world's leading provider of unified collaborative communications solutions, today announced an agreement under which Endeavor's professional installation services will be available through Polycom's distribution channel to service provider partners seeking access to professional implementation services on a nationwide basis. In addition to installing, testing, and supporting Polycom phones, Endeavor's certified technicians provide customized installation services and training for various technologies associated with IP PBX deployment, including inside wiring, network switches, traffic shaping appliances, analog telephone adaptors (ATAs), and gateways.
With a field organization of more than 9,000 highly trained and certified technicians, Endeavor is uniquely qualified to deliver installation and testing services for Polycom partners anywhere in North America. Endeavor's services are provided on a white label basis and allow service providers, carriers, system integrators, and VARs to offer a nationwide field service capability under their own corporate brand.
"We look forward to leveraging Endeavor's installation services because it provides us with the incredible opportunity to instantly attain national service provider status," said Bob Beaty, president of Impact Telecom. "The ability to receive immediate information and feedback on the progress of each installation gives us the confidence we need to brand Endeavor's field technicians as our own, and pursue business outside of our traditional coverage area. We think this is a truly high value service offering from Polycom, and we're anxious to enjoy these powerful benefits."
As an integral part of Endeavor's implementation services, Polycom's partners gain access to the Endeavor Service Portal (ESP) – an online order entry, dispatching, and job-costing system that can be integrated directly with partners' back-office systems. Using the Endeavor ESP, Polycom partners experience a tightly integrated operational environment, offering partner-specific branding, real-time order tracking and scheduling, detailed reporting features, robust job-costing capabilities, and more.
"Polycom is the leading independent supplier of standards-based VoIP endpoints, and Endeavor's field services organization has achieved tremendous customer satisfaction levels," said Geno Alissi, senior vice president and general manager of Polycom's Global Services division. "Together, we're committed to ensuring the success of all our partners, and we are confident that Endeavor's professional services will play a pivotal role in helping us to achieve that goal."
"The rising popularity of IP PBX offerings has created a tremendous market opportunity for Polycom's products coupled with professional services," said Endeavor Telecom's CEO, Justin McLain. "The combination of Polycom's superior products with our turnkey implementation services ensures that service providers can expect an IP PBX offering that consists of unsurpassed call quality, smooth deployments and delighted end users throughout North America. What's more, our white label approach allows Polycom partners to deliver all these benefits, while continuing to achieve their own brand equity goals."
About Polycom
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations by integrating the broadest array of high definition video, wired and wireless voice, and content solutions to deliver the ultimate collaborative experience. Polycom's high quality, standards-based conferencing and collaboration solutions are easy to deploy and manage, as well as intuitive to use. Supported by an open architecture, they integrate seamlessly with leading telephony, workplace wireless telephony, and presence-based networks. With its market driving technologies, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations seeking proven solutions and a competitive advantage from on-demand communications and collaboration. For additional information, call 800-POLYCOM or visit the Polycom web site at www.polycom.com.
About Endeavor Telecom
Headquartered in Atlanta, Endeavor is The Telecom Truck Roll Company of Choice for carriers, service providers, systems integrators, VARs, and equipment manufacturers. Endeavor's private label wholesale professional services include: Field Services, such as inside wiring & equipment installation; Order Fulfillment Logistics - equipment configuration, staging, testing, and shipping; and Tier I & II operations and technical support. Endeavor's field organization consists of more than 9,000 highly trained and certified technicians throughout the US and North America. For additional information, please visit Endeavor Telecom on the web at: http://www.endeavortelecom.com/.
Contact
Todd Keefe
Endeavor Telecom, Inc.
678.640.2500
pr@endeavortelecom.com
Robin Raulf-Sager
Polycom, Inc.
303.583.5342
robin.raulf-sager@polycom.com
Polycom reserves the right to modify future product plans at any time. Products and/or related specifications referenced in this press release are not guaranteed, and will be delivered on a when and if available basis.
All product and company names mentioned herein may be the trademarks of their respective owners.
Polycom and the Polycom logo are registered trademarks of Polycom in the U.S. and various countries. ©2007, Polycom, Inc. All rights reserved.
